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The player's requesting a refund of deposit as it was a 3rd party payment. The complaint was closed as the player stopped responding.

The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.

We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

You should always make sure that you meet all regulatory requirements before playing in any selected casino.

However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

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However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.

Leute spielt hier nicht das sind abzocker rtp ist richtig runtergeschraubt die sagen wo anders ist gleich die Lügen habe hier viel eingezahlt man gewinnt nix 300€ Einzahlung Spieldauer 15 Minuten leere freispiele vertraut mir Finger früher waren die gut aber seid 2022 Schrott betrug

The player from Switzerland made a deposit, but it wasn't credited to his casino account. The issue was successfully resolved.

No long delays on withdrawal requests, that's mega! I only play at Pino and I'm completely satisfied!

We’re glad you feel satisfied with our service overall, but we are sorry to hear that you’re having difficulties with the verification.

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